Ωmen Cab – Chauffeured transport vehicle (VTC) services. These terms govern use of the website, booking requests and services performed directly by Ωmen Cab or by an appointed partner chauffeur.
These Terms and Conditions apply to transfers, hourly chauffeur service, roadshows, events, transport-related concierge services and, more generally, all chauffeured transport services offered by Ωmen Cab. Any booking implies acceptance of the terms applicable at the time of the order.
A request made through the website becomes binding only after confirmation by Ωmen Cab. The client must provide accurate information: identity and relevant contact details, date and time, pick-up and destination locations, number of passengers, luggage and any information required for the service. For airport pick-ups, flight information must be provided when available.
Available categories include Eco Sedan, E-Class, V-Class and S-Class. Maybach and other specific vehicles may be offered on request. An equivalent or higher category may be assigned when operational circumstances require it. Ωmen Cab may perform the service directly or appoint a partner chauffeur meeting its professional standards.
The price confirmed at booking applies to the agreed service, subject to any change requested by the client. Certain journeys are charged at fixed rates. Services outside fixed-rate routes may be calculated according to the pricing rules applicable to the selected category. Hourly chauffeur services are billed according to duration and hourly rate, with a three-hour minimum where specified by the applicable price list. Prices shown to clients are in euros including VAT unless stated otherwise.
Courtesy waiting time is one hour for airport and station pick-ups and fifteen minutes for city or hotel pick-ups, subject to the booking conditions. An additional stop may be charged according to the vehicle category. Beyond ten minutes, additional time may be billed in fifteen-minute increments; beyond thirty minutes, an additional hour may be charged depending on the service. Any substantial change to destination, duration or itinerary may result in a revised price.
Depending on the booking channel and client profile, Ωmen Cab may place a card pre-authorisation before the service and charge the final amount once the service is completed. A booking may also require a deposit or advance payment, including 50% before the assignment and the balance at the start of the service where agreed. Business clients with a B2B agreement may receive periodic invoicing with payment at thirty days under the agreed terms.
Unless specific conditions are communicated at booking: cancellation up to two hours before pick-up is free of charge; between one and two hours, 50% of the price is due; less than one hour before pick-up or in the event of a no-show, 100% of the price is due. Specific conditions may apply to events, long-distance journeys, multi-day services, special vehicles or bookings requiring resources to be committed in advance.
The passenger must respect the chauffeur, the vehicle, safety rules and applicable regulations. Seat belts must be worn where required by law. Ωmen Cab may refuse or terminate a service where behaviour presents a risk to people, the vehicle or transport safety.
Ωmen Cab uses reasonable efforts to meet scheduled times. Traffic, controls, road closures, events, weather, transport disruption or other circumstances beyond its control may nevertheless affect journey times. Clients must allow sufficient time for connections, flights and time-critical appointments.
Ωmen Cab’s liability is assessed within the limits of applicable law and in relation to the service actually ordered. Personal belongings and luggage remain the responsibility of their owner unless the carrier is legally liable.
Rules governing the right of withdrawal depend on the nature of the service ordered and the legal provisions applicable to passenger transport services and services to be performed on a specific date or during a specific period. Where required, the client receives the applicable pre-contractual information.
Specific commercial terms may be agreed with companies, hotels, concierges, agencies and business referrers. In the event of a conflict, expressly accepted specific terms prevail for the matters concerned. Access credentials for business or chauffeur areas are personal and must be protected by their holder.
Data required for bookings, assignments and client or partner relationships is processed in accordance with Ωmen Cab’s Privacy Policy. Data subjects have the rights provided by applicable data-protection regulations.
The content, trademarks, graphic elements, texts and functionality of the Ωmen Cab website are protected by applicable rights. Any unauthorised reproduction or exploitation is prohibited. Users agree not to misuse website functionality, attempt unauthorised access to private areas or disrupt its operation.
Any complaint must first be addressed to Ωmen Cab in an attempt to reach an amicable solution. For consumer clients, the contact details of the competent consumer mediator will be provided in accordance with legal requirements once Ωmen Cab has joined the relevant mediation scheme. These terms are governed by French law, subject to mandatory consumer-protection provisions.
Ωmen Cab may amend these terms to reflect changes to its services, pricing or regulations. The version applicable to a booking is the version communicated or accessible at the time of the order.
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